Solved – Outlook Deleted Email Address From Group Now Group Is Gone

Had a customer who wanted to update an Outlook contact who is part of a group email address. When we deleted the user in the group the group was gone.

We looked at was to recover. The big suggestion was to recover deleted items. We went into deleted items but the group wasn’t there. They are running an internal Exchange 2012. We looked at there OWA to try to recover.

The following article helps me solve this. It was the least technical link, but solved my issue.

http://forum.groovypost.com/microsoft-office/help-outlook-deleted-an-entire-mail-group-t95663.html

The big issue is when you delete a group it goes into the deleted items with the date the group was started and not the date the group was deleted. I went back into the deleted items and at the bottom there was a link to see more and the item I was looking for was at the bottom.

I hope this helps someone else out there…

 

 

Posted in Exchange, Office 365, Oulook, Windows 7 | Leave a comment

Custom Dictionary Is Not Available Word 2016

Had a customer who was having an issue adding a custom dictionary to the Microsoft Word. I found the following article that walked me through what to do.

https://support.office.com/en-us/article/Add-or-edit-words-in-a-spell-check-dictionary-56e5c373-29f8-4d11-baf6-87151725c0dc#__toc306779609

Start by clicking File > Options > Proofing.

Add the custom dictionary.

We unchecked the RoamingCustom.dic. Clicked “Add”, and gave this new dictionary a name. Word asked if we were sure we wanted to add this new one. We clicked okay, and everything was working again.

I hope this helps someone else out there…

 

Posted in Office 365, Word | Leave a comment

I recently updated virtumart in a Joomla 3.6.5 site and got the following error.

1054 Unknown column ‘product_stockhandle’ in ‘field list’ SQL=UPDATE `#__virtuemart_products` SET `virtuemart_vendor_id`=’1′,

It was longer than that, but I needed to fix the site so I don’t the rest would help. I could be wrong.

My last back up was too long ago. I was kind of screwed.

I restored the backup in a close directory on the production server. It was on https so I couldn’t do it localhost. I exported all the virtuemart tables in one MySQL statement by selecting “custom” when exporting. I did have to move the images/stories/virtumart directory. After that the store was operating normally. I made a backup before doing anything else.

I  used FTP and copied the components/virtumart directory over to the site that had issue; however, this didn’t fix the issue. Not sure what broke.

I hope this helps someone else out there…

 

 

Posted in Akeeba, Joomla, Joomla Extension, Virtumart | Leave a comment

OneDrive Error – you’re already syncing this account

Have customer syncing his Business OneDrive on his personal laptop with Office 365 and his work desktop. The document was created on the laptop, and synced with 365. When he got to work the document wasn’t on his work machine and when he tried to sync he got the following error.

With more probing I found out the  customer had a 40 gig folder he was syncing and it just took time.  That is why the “already syncing” warning came up.

I hope this helps someone else out there…

 

 

 

Posted in Office 365, OneDrive | Leave a comment

WordPress requesting FTP credentials when trying to update a plugin.

A took over an infected WordPress site. I had Sucuri clean the malware. The hosting was a mess. There were three WordPress installs in this hosting account, but only one was the site. It took a while to figure which one was the live site.

While trying to update core I got the following.

The following article helped me shed some light on the situation.

http://stackoverflow.com/questions/640409/can-i-install-update-wordpress-plugins-without-providing-ftp-access

I was going to change the permission, but Sucuri wasn’t finished scrubbing the malware. If I can remember I will post my results.

I hope this helps someone else out there…

 

Posted in Web Hosting, WordPress | Leave a comment

joomla Forgot your username? page indexed

To get to a customer’s site I Googled it and discovered the User name and Password reset pages are being indexed by Google. They show up as some of the top results.

I quickly came across the following article that lead me to the work on the Robots.txt file and disallowing these pages.

https://forum.joomla.org/viewtopic.php?t=903096

For my site I had to add the following:

Disallow: /component/users/

Then go to Google Webmaster Tools and and Fetch the site. This will inform Google you want your site crawled again.

I hope this helps someone else out there…

 

Posted in Joomla, Security | Leave a comment

Solved – VirtueMart – Payments, Heidelpay Error Invalid extension update

This was bothering me and I was glad it was a quick fix. The following link took me to my fix.

https://forum.virtuemart.net/index.php?topic=136448.0

Basically “unpublishing” the “update site” was the ticket.

I hope this helps someone else out there…

 

Posted in Joomla, Joomla Extension, Joomla Update, Virtumart | Leave a comment

IP blocked by M&T Bank / mtb.com – how to unblock

We recently installed a Barracuda firewall and accidentally left “Proxy” on.  This caused our IP to used as a spam relay which got our IP put on a blacklist.  A trace route from our server to mtb.com showed the packets getting to MTB.com and stopping. We assumed it was MTB.com blocking the ip.

MTB said they get their blacklist for outside sources. They directed me to the following site were I was able to submit a request to get the IP off of the blacklist.

http://www.brightcloud.com/tools/url-ip-lookup.php

I could see that the IP was showing as suspect. I clicked on the “IP Reputation” and submitted the IP for review. I knew the proxy issue was resolved the IP should be cleared. This didn’t resolve the issue.

I discovered Barracuda has their own IP blocked. This showed our IP as not having a “poor” reputation.

http://www.barracudacentral.org/lookups/lookup-reputation

Do more searching brought me to this page.

https://www.whatismyip.com/blacklist-check/?iref=ip-lookup

There were two sites that had our IP listed. When I tried to go to mailhosts.org I get an error saying that domain is available. Blacklisted with no way to get it removed.

Looking into alternative fixes.

I hope this helps someone else out there…

 

 

Posted in browser, Security | Leave a comment

Akeeba For WordPress – Kickstart AJAX Loading Error 500

Moving a customers WordPress site to a new hosting plan I ran into this error.

This turned out to be an semi-easy fix. The website size was too large for the hosting. Well not really; however, Akeeba requires 2.5 times the size of the site to fully extract the site.

I looked at the website files to see where I could trim some fat. The site was 400 megs.  There was a folder called “wp-snapshots” which held a backup. I removed all the extraneous files including my first Akeeba backup. Made a new backup which was only 40 megs. This time when I ran Kickstart the site installed without an issue.

I hope this helps someone else out there…

 

Posted in Akeeba, Hosting, WordPress | Leave a comment

Solved – Cumulative Update for Windows 10 KB3213986 Fail

Had a customer who’s computer was taking hours to start. The update would install automatically. When the user would shut down or restart the update would install which took an hour and requires a reboot. The machine when rebooting would take a long time to install the update. It would get to 100% run into an error and would have to uninstall the update.

Windows 10 doesn’t allow a user to not install updates. Suggestions said to run SFC /now in the command prompt as the administrator. For the scan came back with no errors.

I tried the Windows updater trouble-shooter tool, but this didn’t fix the issue. Here is the link I used.

https://support.microsoft.com/en-us/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-update-troubleshooter

This following YouTube video makes the suggestion to download the update and manually install it. A number of comments said this worked for them.

They link to the following page:

https://www.catalog.update.microsoft.com/Search.aspx?q=KB3213986

I installed the first update. Restarted machine.

There were two updates for this Cumulative Update. The main update and the Security update.

I installed the main update. It took a couple of hours. I tried to run the second update; however, it said I had the wrong version. The update packages came from the same page, so I assumed I just needed to restart.

The machine took 6 hours to restart. While restarting it said it was installing the updates do not restart. When it got to the end it said there was an error and un-installing the update.

The winner was to go into “Programs and Features”.  In the “Windows” updates area find the troubling KB and remove it.  Run the update manually and this should resolve that issue.

I hope this helps someone else out there….

 

 

Posted in Windows 10 | Leave a comment