Saturday, November 17, 2018

HP laserjet 4000 – 41.3 Error – Prints one job then displays the error code – Solved

Customer could only print one job at a time before error code came up. I found the following post that mentioned wrong default paper size and paper tray sensors causing this error.

http://h30499.www3.hp.com/t5/Printers-LaserJet/hp-laserjet-4000-41-3-unexpected-paper-size-help/td-p/1118558#.VG-n4snwtfc

We changed the printer paper size to “plain” and seated the trays till error disappeared.

I hope this helps someone else…

Solved Internet Explorer won’t open – EMET 5.0 conflict

We have a customer that must use Internet Explorer for the work software. It is how the login, punch their time clocks, and perform sales. Well Internet Explorer suddenly stopped working.

The first time I uninstalled IE, and this worked for a short time. The real issue turned out to be EMET 5.0 was preventing it from running.

Solution was to uninstall EMET 5.0, download 5.1 and install it. Everything worked after that.

I hope this helps someone else.

Malwarebytes trial expired box pop up in taskbar.

Client started getting a Malwarebytes popup next to their clock in the system tray. Worried about this being Malware itself I didn’t click on it. I uninstalled the version of Malwarebytes that was currently installed and reinstalled the a new downloaded free version.

I also ran CCleaner to clean the registry. It didn’t find anything related to MalwareBytes. I then re-installed MalwareBytes.

What I should have done is in this Forum post. MalwareBytes makes a cleaner for uninstalling their product. If the customer continues to get the pop up I will log back in and uninstall the current version >> run the cleaner >> re-install a new download of MalwareBytes. Below is the link I found.

https://forums.malwarebytes.org/index.php?/topic/113042-malwarebytes-trial-version-expired-message/

I hope this helps someone else.