Wednesday, October 17, 2018

[Solved] – Joomla – Error displaying the error page: The apc Cache Storage is not supported on this platform.: The apc Cache Storage is not supported on this platform.

I got this error after upgrading the clients PHP version from 5.4 to 5.6 on Godaddy shared hosting. I couldn’t get back into the site after that. I would just get the following error on the front and back end.

Error displaying the error page: The apc Cache Storage is not supported on this platform.: The apc Cache Storage is not supported on this platform.

This article helped me get the site working again:  http://stackoverflow.com/questions/38348225/an-error-has-occurred-0-the-file-cache-storage-is-not-supported-on-this-platfor

In the config file I deleted out “apc” in the cache handler. FTP’ed the configuration file back up the site and working again.

I hope this helps someone else out there….

 

[Solved] – Not Getting Emails From Website or This sender failed our fraud detection checks and may not be who they appear to be

This issue started with website owner stopped getting emails from a recently moved website. Domain name is with Network Solutions, Hosting is with Godaddy, and email is through Office 365.  The issue only happened when the email address it was going to was within the same domain. For example “john.doe@somewhere.com” wasn’t getting email from the website with the domain “somewhere.com”.

The answered lied with the Office 365 SPF setting. I had the add the ip address to SPF record in Network Solutions.

spf_record_1

This got the email to be delivered to the client; however, there was a warning in the email.

This sender failed our fraud detection checks and may not be who they appear to be.

I contacted Office 365 tech support. They had me add the Godaddy smtp server as well as the IP address. We used a website http://www.spfwizard.net and build the SPF txt file.

spf_record_2

The final SPF entry:  v=spf1 mx ip4:000.000.000.000 a:spf.protection.outlook.com include:smtp.sercureserver.net

The IP address isn’t 000.000.000.000 of course. Just use the IP of the hosted website.

I sure hope this helps someone else out there….

Correction:

Turns out the top method isn’t what I needed although I don’t think it is bad to have. What I needed to do is the following:

  1. Go into the Godaddy Webhosting CPanel.
  2. Go down to “Email”.
  3. Click on MX Entry.
  4. Remove old MX Record which comes standard with new hosting.
  5. Add your Office 365 MX Record.
  6. Change to “Remote Mail Exchanger”

Cross your fingers….

Solved – Office 365 / Outook.com Not Receiving Emails From Website Form

Finished a site that is on Godaddy hosting, Domain is with Network Solution, and the Email is with Microsoft Office 365 Online.  The issue was the customer wasn’t receiving emails from the forms on the site.

The form would send to any email address except the clients email address. I contacted Microsoft and got wonderful help.

The fix was to use their “@theirdomain.onmicrosoft.com” email address and not the alias.

Microsoft told me it took them 3 days to determine this fix.

I really hope this helps someone else out there….