Saturday, November 17, 2018

Solved – Outlook Deleted Email Address From Group Now Group Is Gone

Had a customer who wanted to update an Outlook contact who is part of a group email address. When we deleted the user in the group the group was gone.

We looked at was to recover. The big suggestion was to recover deleted items. We went into deleted items but the group wasn’t there. They are running an internal Exchange 2012. We looked at there OWA to try to recover.

The following article helps me solve this. It was the least technical link, but solved my issue.

http://forum.groovypost.com/microsoft-office/help-outlook-deleted-an-entire-mail-group-t95663.html

The big issue is when you delete a group it goes into the deleted items with the date the group was started and not the date the group was deleted. I went back into the deleted items and at the bottom there was a link to see more and the item I was looking for was at the bottom.

I hope this helps someone else out there…

 

 

Custom Dictionary Is Not Available Word 2016

Had a customer who was having an issue adding a custom dictionary to the Microsoft Word. I found the following article that walked me through what to do.

https://support.office.com/en-us/article/Add-or-edit-words-in-a-spell-check-dictionary-56e5c373-29f8-4d11-baf6-87151725c0dc#__toc306779609

Start by clicking File > Options > Proofing.

Add the custom dictionary.

We unchecked the RoamingCustom.dic. Clicked “Add”, and gave this new dictionary a name. Word asked if we were sure we wanted to add this new one. We clicked okay, and everything was working again.

I hope this helps someone else out there…

 

OneDrive Error – you’re already syncing this account

Have customer syncing his Business OneDrive on his personal laptop with Office 365 and his work desktop. The document was created on the laptop, and synced with 365. When he got to work the document wasn’t on his work machine and when he tried to sync he got the following error.

With more probing I found out the  customer had a 40 gig folder he was syncing and it just took time.  That is why the “already syncing” warning came up.

I hope this helps someone else out there…

 

 

 

Explorer.exe Windows can not access the specified device, Path, of file windows 7

Had a customer with this issue.

She was in a hurry and didn’t care to fix it. We could use the Start Button and to Computer to access the drives. I found a link that others have said fixed the issue for them.

https://support.microsoft.com/en-us/help/947215/you-receive-a-the-user-profile-service-failed-the-logon-error-message

I hope this helps someone else out there…

 

Setting Up Yahoo Email In Outlook 2013

Had an issue setting up a users Yahoo account in Outlook. I followed the directions here, but it would authenticate.

https://www.technipages.com/add-yahoo-mail-outlook

What I found to work for me was the following:

  • Type of Account: POP3
  • Incoming Server:  pop.mail.yahoo.com
  • Outgoing Server:  smtp.mail.yahoo.com
  • Click on more settings and go to Advanced
  • Use 993 with SSL
  • Port 465 on the outgoing
  • Check “must use secure …”, “logon using same as ….” setting.
  • Click Okay.

The issue we had is with Yahoo. Login into the yahoo account. Click on the user name in the upper right and select account setting. On the security tab scroll down and turn on allow unsecure.

I hope this helps someone else out there…

 

 

Setting Up Email to Forward In Exchange

The newer version of Exchange is set up like Office 365. Here are the steps you will take.

  1. Log into the Exchange Management Console.
  2. Double-click on the users name to want the email account you want to forward.
  3. Click on Mailbox Features.
  4. Scroll down to Mail Flow
  5. Check Enable Forwarding and select the user

Here is Microsofts page for this.

https://technet.microsoft.com/en-us/library/dd351134(v=exchg.150).aspx

I hope this helps someone else out there….

 

Solved – LogMeIn File Manager Mapped Drives Not Showing

Customer uses LogMeIn’s File Manager to access files remotely. The drives weren’t showing up.

I logged onto the remote machine and the drives were there. I remapped the drives making sure to check “reconnect on login”, restarted the machine and reconnected. The drives still wouldn’t show up.

I discovered typing the path in manually and hitting enter got me connected to the drive.

\\Their-server-name\the-folder-that-was-mapped

 

This work-around worked; however, we were curious how to make it it work better.  We discovered that going into “services” on the remote machine and “restart” the logmein service allowed the user to see the mapped drives in the LogMeIn File Manager.

We still don’t know if this is a permanent fix. Typing in the path directly always worked.

I hope this helps someone else out there….

 

[Solved] – Not Getting Emails From Website or This sender failed our fraud detection checks and may not be who they appear to be

This issue started with website owner stopped getting emails from a recently moved website. Domain name is with Network Solutions, Hosting is with Godaddy, and email is through Office 365.  The issue only happened when the email address it was going to was within the same domain. For example “john.doe@somewhere.com” wasn’t getting email from the website with the domain “somewhere.com”.

The answered lied with the Office 365 SPF setting. I had the add the ip address to SPF record in Network Solutions.

spf_record_1

This got the email to be delivered to the client; however, there was a warning in the email.

This sender failed our fraud detection checks and may not be who they appear to be.

I contacted Office 365 tech support. They had me add the Godaddy smtp server as well as the IP address. We used a website http://www.spfwizard.net and build the SPF txt file.

spf_record_2

The final SPF entry:  v=spf1 mx ip4:000.000.000.000 a:spf.protection.outlook.com include:smtp.sercureserver.net

The IP address isn’t 000.000.000.000 of course. Just use the IP of the hosted website.

I sure hope this helps someone else out there….

Correction:

Turns out the top method isn’t what I needed although I don’t think it is bad to have. What I needed to do is the following:

  1. Go into the Godaddy Webhosting CPanel.
  2. Go down to “Email”.
  3. Click on MX Entry.
  4. Remove old MX Record which comes standard with new hosting.
  5. Add your Office 365 MX Record.
  6. Change to “Remote Mail Exchanger”

Cross your fingers….