Category Archives: Tech Support

Install Common Programs With Ninite

Co-worker showed me this site to install a bunch of common programs without having to go to each site and click through the setting. https://ninite.com/ I hope this helps someone else out there…  

Posted in Acrobat, Tech Support | Leave a comment

Solved – Outlook Deleted Email Address From Group Now Group Is Gone

Had a customer who wanted to update an Outlook contact who is part of a group email address. When we deleted the user in the group the group was gone. We looked at was to recover. The big suggestion was … Continue reading

Posted in Exchange, Office 365, Oulook, Windows 7 | Leave a comment

Custom Dictionary Is Not Available Word 2016

Had a customer who was having an issue adding a custom dictionary to the Microsoft Word. I found the following article that walked me through what to do. https://support.office.com/en-us/article/Add-or-edit-words-in-a-spell-check-dictionary-56e5c373-29f8-4d11-baf6-87151725c0dc#__toc306779609 Start by clicking File > Options > Proofing. Add the custom … Continue reading

Posted in Office 365, Word | 11 Comments

OneDrive Error – you’re already syncing this account

Have customer syncing his Business OneDrive on his personal laptop with Office 365 and his work desktop. The document was created on the laptop, and synced with 365. When he got to work the document wasn’t on his work machine … Continue reading

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Explorer.exe Windows can not access the specified device, Path, of file windows 7

Had a customer with this issue. She was in a hurry and didn’t care to fix it. We could use the Start Button and to Computer to access the drives. I found a link that others have said fixed the … Continue reading

Posted in Tech Support, Windows 7 | Leave a comment

Setting Up Yahoo Email In Outlook 2013

Had an issue setting up a users Yahoo account in Outlook. I followed the directions here, but it would authenticate. How to Add Yahoo Mail to Outlook 2016 & 2013 What I found to work for me was the following: … Continue reading

Posted in email, Oulook, Yahoo | Leave a comment

Setting Up Email to Forward In Exchange

The newer version of Exchange is set up like Office 365. Here are the steps you will take. Log into the Exchange Management Console. Double-click on the users name to want the email account you want to forward. Click on … Continue reading

Posted in email, Exchange, Oulook, Tech Support | Leave a comment

GMail Phishing Attack To Watch Out For.

Wordfence people published this article warning of an highly effective phishing attack on Gmail accounts. Wide Impact: Highly Effective Gmail Phishing Technique Being Exploited I hope this helps someone else out there…  

Posted in email, Security | Leave a comment

Solved – LogMeIn File Manager Mapped Drives Not Showing

Customer uses LogMeIn’s File Manager to access files remotely. The drives weren’t showing up. I logged onto the remote machine and the drives were there. I remapped the drives making sure to check “reconnect on login”, restarted the machine and … Continue reading

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[Solved] – Not Getting Emails From Website or This sender failed our fraud detection checks and may not be who they appear to be

This issue started with website owner stopped getting emails from a recently moved website. Domain name is with Network Solutions, Hosting is with Godaddy, and email is through Office 365.  The issue only happened when the email address it was … Continue reading

Posted in email, Joomla, Office 365, Web Hosting | 3 Comments