Solved – Outlook Deleted Email Address From Group Now Group Is Gone

Had a customer who wanted to update an Outlook contact who is part of a group email address. When we deleted the user in the group the group was gone.

We looked at was to recover. The big suggestion was to recover deleted items. We went into deleted items but the group wasn’t there. They are running an internal Exchange 2012. We looked at there OWA to try to recover.

The following article helps me solve this. It was the least technical link, but solved my issue.

http://forum.groovypost.com/microsoft-office/help-outlook-deleted-an-entire-mail-group-t95663.html

The big issue is when you delete a group it goes into the deleted items with the date the group was started and not the date the group was deleted. I went back into the deleted items and at the bottom there was a link to see more and the item I was looking for was at the bottom.

I hope this helps someone else out there…

 

 

Custom Dictionary Is Not Available Word 2016

Had a customer who was having an issue adding a custom dictionary to the Microsoft Word. I found the following article that walked me through what to do.

https://support.office.com/en-us/article/Add-or-edit-words-in-a-spell-check-dictionary-56e5c373-29f8-4d11-baf6-87151725c0dc#__toc306779609

Start by clicking File > Options > Proofing.

Add the custom dictionary.

We unchecked the RoamingCustom.dic. Clicked “Add”, and gave this new dictionary a name. Word asked if we were sure we wanted to add this new one. We clicked okay, and everything was working again.

I hope this helps someone else out there…

 

OneDrive Error – you’re already syncing this account

Have customer syncing his Business OneDrive on his personal laptop with Office 365 and his work desktop. The document was created on the laptop, and synced with 365. When he got to work the document wasn’t on his work machine and when he tried to sync he got the following error.

With more probing I found out the  customer had a 40 gig folder he was syncing and it just took time.  That is why the “already syncing” warning came up.

I hope this helps someone else out there…

 

 

 

[Solved] – Not Getting Emails From Website or This sender failed our fraud detection checks and may not be who they appear to be

This issue started with website owner stopped getting emails from a recently moved website. Domain name is with Network Solutions, Hosting is with Godaddy, and email is through Office 365.  The issue only happened when the email address it was going to was within the same domain. For example “john.doe@somewhere.com” wasn’t getting email from the website with the domain “somewhere.com”.

The answered lied with the Office 365 SPF setting. I had the add the ip address to SPF record in Network Solutions.

spf_record_1

This got the email to be delivered to the client; however, there was a warning in the email.

This sender failed our fraud detection checks and may not be who they appear to be.

I contacted Office 365 tech support. They had me add the Godaddy smtp server as well as the IP address. We used a website http://www.spfwizard.net and build the SPF txt file.

spf_record_2

The final SPF entry:  v=spf1 mx ip4:000.000.000.000 a:spf.protection.outlook.com include:smtp.sercureserver.net

The IP address isn’t 000.000.000.000 of course. Just use the IP of the hosted website.

I sure hope this helps someone else out there….

Correction:

Turns out the top method isn’t what I needed although I don’t think it is bad to have. What I needed to do is the following:

  1. Go into the Godaddy Webhosting CPanel.
  2. Go down to “Email”.
  3. Click on MX Entry.
  4. Remove old MX Record which comes standard with new hosting.
  5. Add your Office 365 MX Record.
  6. Change to “Remote Mail Exchanger”

Cross your fingers….

Solved – Office 365 / Outook.com Not Receiving Emails From Website Form

Finished a site that is on Godaddy hosting, Domain is with Network Solution, and the Email is with Microsoft Office 365 Online.  The issue was the customer wasn’t receiving emails from the forms on the site.

The form would send to any email address except the clients email address. I contacted Microsoft and got wonderful help.

The fix was to use their “@theirdomain.onmicrosoft.com” email address and not the alias.

Microsoft told me it took them 3 days to determine this fix.

I really hope this helps someone else out there….

 

 

Office 365 – Set Individual Email Account To Never Expire

You can do this through Power Shell. The following link has a video that makes this task easy.

https://support.office.com/en-us/article/Set-an-individual-user-s-password-to-never-expire-f493e3af-e1d8-4668-9211-230c245a0466?ui=en-US&rs=en-US&ad=US

Downloads:

Download and install the Microsoft Online Services Sign-In Assistant for IT Professionals RTW from the Microsoft Download Center.

https://www.microsoft.com/en-us/download/confirmation.aspx?id=28177

Download and install the Azure Active Directory Module for Windows PowerShell (64-bit version).  The file you are looking for is named “WindowsAzurePowershellGet.3f.3f.3fnew.exe”

I found it on the following page, at the bottom under the heading “PowerShell” and “Windows install”.

https://azure.microsoft.com/en-us/downloads/

Once you install the Active Directory Module you will need to restart your machine. Open the Powershell as an Administrator.

Once you type in the cmdlet: Connect-MsolService    , and hit enter you will be prompted for login credentials.

azure_connect_1

Use the Office 365 admin credentials.

The next line to type in is:    Set-MsolUser -UserPrincipalName theemailaccount@thedomain.com -PasswordNeverExpires $true         , hit enter.

You are done.

I hope this helps someone else out there……

 

We have client that we recently moved their email from Godaddy POP account to a Microsoft 365 exchange account. A week later her Outlook email client was flashing the text “there are more items in this folder on the server”.

I quick search lead me to the following video on the old YouTube that totally resolved the issue. Which was to uncheck the Offline Caching.

I hope this helps someone else out there…

 

Solved – WordPress / Gravity Forms and Office 365 Not Receiving Emails

We had a customer move their email to Office 365. They realized they weren’t getting emails from the website anymore. Three people in the company with the same domain name in their email ( ie: @somecompany.com ) were included in the contact us form weren’t getting the emails anymore.

The site was WordPress and they were using Gravity Forms for the contact us form. I added my personal email and I could get the email, but the customer didn’t.  I eventually discovered the email was going into the “Junk” box of their Office 365 account. I needed to “whitelist” the email that was used in the Gravity Form form. That was “recruiting@somecompany.com”.

What eventually solved everything was “whitelisting” their domain in Office 365. I had to go into their Office 365 account as the Admin. Go to the Exchange area.

office_365_admin_center

Select Spam Filter in the Protection menu.

office_365_exchange_center

Edit the default spam filter.

office_365_filter

Lastly, add the domain to the allow lists.

allow_screen_domain_only

 

I hope this helps someone else out there…