[Solved] – Not Getting Emails From Website or This sender failed our fraud detection checks and may not be who they appear to be

This issue started with website owner stopped getting emails from a recently moved website. Domain name is with Network Solutions, Hosting is with Godaddy, and email is through Office 365.  The issue only happened when the email address it was going to was within the same domain. For example “john.doe@somewhere.com” wasn’t getting email from the website with the domain “somewhere.com”.

The answered lied with the Office 365 SPF setting. I had the add the ip address to SPF record in Network Solutions.

spf_record_1

This got the email to be delivered to the client; however, there was a warning in the email.

This sender failed our fraud detection checks and may not be who they appear to be.

I contacted Office 365 tech support. They had me add the Godaddy smtp server as well as the IP address. We used a website http://www.spfwizard.net and build the SPF txt file.

spf_record_2

The final SPF entry:  v=spf1 mx ip4:000.000.000.000 a:spf.protection.outlook.com include:smtp.sercureserver.net

The IP address isn’t 000.000.000.000 of course. Just use the IP of the hosted website.

I sure hope this helps someone else out there….

Correction:

Turns out the top method isn’t what I needed although I don’t think it is bad to have. What I needed to do is the following:

  1. Go into the Godaddy Webhosting CPanel.
  2. Go down to “Email”.
  3. Click on MX Entry.
  4. Remove old MX Record which comes standard with new hosting.
  5. Add your Office 365 MX Record.
  6. Change to “Remote Mail Exchanger”

Cross your fingers….

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3 Responses to [Solved] – Not Getting Emails From Website or This sender failed our fraud detection checks and may not be who they appear to be

  1. Ben says:

    Hi, I am having the exact same problem and have tried following this post but am still having some trouble. Could you please help me out?

  2. Grimey says:

    Sorry Ben, I am not sure if can help. I put out the best information I could find. Did you use the “@onmicrosoft” account and still didn’t get the emails?

  3. Fridayshoes says:

    Had exactly the same problem and used the 2nd method and it worked for me.

    Thank you very much

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