Saturday, November 17, 2018

Windows 7 updates failed – How to fix this

We recently had to reload a couple of Windows 7 machines, and when running the Windows updates they weren’t installing.

We fixed this by running the Windows Update Troubleshooter.

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

I ran the troubleshooter 3 times before it fixed all the errors it found.

Had this issue again. Here are some things to look for.

  1. Make sure Windows is activated.
  2. In the run window type in “msconfig”. You will need administrative permissions.
    Check “Hide all Microsoft services”. Hit “Disable all”. It will ask you to restart. Do not restart. You will need to restart these when your done.
    disable_microsoft_services
  3. In “Services” make sure “Windows Update” and “Background Intelligence” is started.
    service_background_intel

This link lead us to the fix that repaired the second machine.

https://support.microsoft.com/en-us/kb/956702

BEST SOLUTION:
A couple of other techs I worked with discovered the first couple of Windows 7 updates need to be installed manually. After that the rest of the updates worked the way they should. They found the information here.

http://www.freenode-windows.org/resources/vista-7/windows-update

ANOTHER POSSIBLE SOLUTION:

One of our techs has used this solution. This one helped when it wasn’t a fresh install.

http://download.wsusoffline.net/

Download the latest .ZIP package, and use the documentation to complete the task.

I hope this helps someone else out there…

 

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