iPhone not syncing with Outlook – Emails not deleting

The first thing I tried was deleting the existing account and adding the account back with IMAP vs POP. This caused it to work better; however, deleted emails in outlook was still showing up on the iPhone.

Second attempt I turned off Exchanges caching. In outlook the emails deleted earlier that day showed up again, but iPhone and Outlook now matched. The person deleted the emails that came back and Outlook and the iPhone were now syncing.

If this doesn’t fix the problem I will attempt the “marking” as “read” tip I found on this page.


I hope this helps someone else out there…

HP laserjet 4000 – 41.3 Error – Prints one job then displays the error code – Solved

Customer could only print one job at a time before error code came up. I found the following post that mentioned wrong default paper size and paper tray sensors causing this error.


We changed the printer paper size to “plain” and seated the trays till error disappeared.

I hope this helps someone else…

Solved Internet Explorer won’t open – EMET 5.0 conflict

We have a customer that must use Internet Explorer for the work software. It is how the login, punch their time clocks, and perform sales. Well Internet Explorer suddenly stopped working.

The first time I uninstalled IE, and this worked for a short time. The real issue turned out to be EMET 5.0 was preventing it from running.

Solution was to uninstall EMET 5.0, download 5.1 and install it. Everything worked after that.

I hope this helps someone else.

Malwarebytes trial expired box pop up in taskbar.

Client started getting a Malwarebytes popup next to their clock in the system tray. Worried about this being Malware itself I didn’t click on it. I uninstalled the version of Malwarebytes that was currently installed and reinstalled the a new downloaded free version.

I also ran CCleaner to clean the registry. It didn’t find anything related to MalwareBytes. I then re-installed MalwareBytes.

What I should have done is in this Forum post. MalwareBytes makes a cleaner for uninstalling their product. If the customer continues to get the pop up I will log back in and uninstall the current version >> run the cleaner >> re-install a new download of MalwareBytes. Below is the link I found.


I hope this helps someone else.

Manully Moving WordPress Site to Localhost

  1. FTP the files to your localhost directory.
  2. Import the the MySQL dump of the live site.
  3. Change the “wp-config.php” file settings to reflect your new hosting information.
  4. Lastly run the following SQL statements to update links in the database.

UPDATE wp_options SET option_value = replace(option_value, ‘http://www.example.com’, ‘http://localhost/test-site’) WHERE option_name = ‘home’ OR option_name = ‘siteurl’;

UPDATE wp_posts SET post_content = replace(post_content, ‘http://www.example.com’, ‘http://localhost/test-site’);

UPDATE wp_postmeta SET meta_value = replace(meta_value,’http://www.example.com’,’http://localhost/test-site’);

The first update command didn’t work for me. I believe the person who set up the changed the default home page to be something else. I fixed this by going into the database, and under the table wp-options I was able to set this manually. I then logged into the back-end of the site and under Settings >> General. I manually typed in my localhost address in the “Site Address (URL)” field.

I found the following link that helped me out.


I hope this helps someone else out there….

Granting access to another user in Log me in

Here is the scenario, we run LogMeIn Central and we manage a host of customers. One of customers wanted remote access. Here is what I did.

Under our logmein account I went to users >> Add Users. I put in their email address. Selected the group. Then in the “Group/Computer Permission” I hit the radio button for “Specify the groups and computers the selected user can access”. I selected the machine I wanted to give access to. Hit “Send Invitation”.

The next step was to go on the clients machine and grant access so they won’t have to have admin rights. Once on their machine go to the start menu. Right-click on “Log Me In Control Panel” and select “Run as administrator”.  Go to “Options” >> “Security” >> “Show details…”. Hit the “Browse…” >> Choose domain.  After you select the right Domain hit the “List users of selected domain” button. Find your user and click “OK”.

Two important parts are next. Under “Master settings” select “Full Control”. You must hit the “Add” button. When you hit add the user will show up in the users panel. Make sure it shows “full control” next to their name. Click “OK” and you should be done.

Hope this helps someone else….

Finding out MX record issues with MXtoolBox.com

We had to figure out why a customers emails stopped. They have three domains aliased. They wouldn’t get emails with Domain name #1, but they would get them from Domain names #2 and #3.

We went to the website “http://mxtoolbox.com“, put in their domain name and found that domain name got black listed.  One of the issues that will trigger this is Unsolicited Bulk Email (UBE). This can cause entire ranges can be reported as blacklisted.

Haven’t figured out at resolution the problem, but wanted to share the information about this service.

Another site that I found helpful with figuring out email issues is http://mailtester.com/.

I hope this helps someone else out there…

Internet Explorer won’t open – How do I reinstall internet explorer 11.

Add and remove programs >> View updates >> Scroll down to find Explorer 11 >> Right-click and uninstall.

When finished you may have to restart. When you restart hit the start button >> right-click on “Computer” and go to “Properties”. Select “Windows Update”.  Then hit “Check for updates”. Install the updates.

There is an issue with EMIT 5.0 that will prevent IE from opening. Download and install EMIT 5.1.

I hope this helps someone else out….