Windows 7 reset local admin password

Another tech helped me change the local admin password to add a machine back onto the domain. He went to the following site.

Downloaded the file and created a bootable USB drive and reset the local admin password. More details to come.

Here is a link that helped me burn the ISO in Windows 7 to CD or DVD.





Connecting to a share drive using Workgroup over domain

I am struggling with mapping a network drive between a file server and a work station. The following link looks good.

I was told the user names must match on the server and the workstation.

In the above article they use the following commands written into a batch file that is added to the startup menu.

net use l: \\tfcoop\users\Chris’s Documents” /USER:server_account_name the_password


I will let you know how it goes.

I made the user name and password the same on the file server and the workstation. On the workstation I used the credential manager and added a new location. For the user name I used “file_server_name\user_name”.

Windows 8.1 – icons are showing up as squares.

We had the issue on a recent install of Windows 8.1. It wasn’t my machine so don’t know all the details but I used the following link which fixed the issue right-a-way.

It came down to a corrupt font. This may have happened when Adobe Creative Suite 6 got install, but I don’t know that for a fact.

I downloaded the zip file from the link above. Extracted it’s contents and moved the font from the Windows 8.1 folder and put it into the Windows/Fonts folder. It overwrote the old one. When I restarted the machine the issue was completely resolved.

I hope this helps anyone else out there….

Word giving “You are attempting to save a file type ” error.

The whole error is:

“You are attempting to save a file type (Word 2007 and later Documents and Templates) that has been blocked by your File Block setting in the Trust Center.”


Follow the instructions by clicking on File >> Options >> Trust Center  >> Trust Center Settings, and finally “File Block Settings in the left hand menu.

Uncheck all the rules blocking a Word document from opening.


I hope this helps someone else out there.


Domain name scam from

One of our customers received an email to renew her domain name. Everything looked legit except our records show the name was with Godaddy and was good for another year. I contacted Godaddy to verify and indeed the domain was good for another year and registered through Godaddy.


I hope this helps someone else out there….