Solved – Outlook Deleted Email Address From Group Now Group Is Gone

Had a customer who wanted to update an Outlook contact who is part of a group email address. When we deleted the user in the group the group was gone.

We looked at was to recover. The big suggestion was to recover deleted items. We went into deleted items but the group wasn’t there. They are running an internal Exchange 2012. We looked at there OWA to try to recover.

The following article helps me solve this. It was the least technical link, but solved my issue.

The big issue is when you delete a group it goes into the deleted items with the date the group was started and not the date the group was deleted. I went back into the deleted items and at the bottom there was a link to see more and the item I was looking for was at the bottom.

I hope this helps someone else out there…



Explorer.exe Windows can not access the specified device, Path, of file windows 7

Had a customer with this issue.

She was in a hurry and didn’t care to fix it. We could use the Start Button and to Computer to access the drives. I found a link that others have said fixed the issue for them.

I hope this helps someone else out there…


Install Windows 10 without needing a Windows 10 Product Key

I have a Win 7 pro licensed version. I wanted to make the July 29, 2016 deadline for free upgrade to Win 10. I didn’t want to loose my Win 7 configured drive yet. I purchased a inexpensive 250 Gig Solid State Drive for $65.00.

I unplugged the old drive. Plug the new one in. Put the Downloaded ISO disk of Windows 10 in the blue-ray drive. It found the drive and started the boot on the DVD. I had to partition the drive and format. During the install I was asked for the product key and I input my Win 7 pro product key. That was it.

It took about 10 minutes to install. After that I booted it booted to Win 10 and all was good.

I hope this helps someone else out there…


We have client that we recently moved their email from Godaddy POP account to a Microsoft 365 exchange account. A week later her Outlook email client was flashing the text “there are more items in this folder on the server”.

I quick search lead me to the following video on the old YouTube that totally resolved the issue. Which was to uncheck the Offline Caching.

I hope this helps someone else out there…


Windows 7 updates failed – How to fix this

We recently had to reload a couple of Windows 7 machines, and when running the Windows updates they weren’t installing.

We fixed this by running the Windows Update Troubleshooter.

I ran the troubleshooter 3 times before it fixed all the errors it found.

Had this issue again. Here are some things to look for.

  1. Make sure Windows is activated.
  2. In the run window type in “msconfig”. You will need administrative permissions.
    Check “Hide all Microsoft services”. Hit “Disable all”. It will ask you to restart. Do not restart. You will need to restart these when your done.
  3. In “Services” make sure “Windows Update” and “Background Intelligence” is started.

This link lead us to the fix that repaired the second machine.

A couple of other techs I worked with discovered the first couple of Windows 7 updates need to be installed manually. After that the rest of the updates worked the way they should. They found the information here.


One of our techs has used this solution. This one helped when it wasn’t a fresh install.

Download the latest .ZIP package, and use the documentation to complete the task.

I hope this helps someone else out there…