pdffactory an error occurred in windows (MAPISendMail failed).

This error looked like this.

This error was fixed by going to the following path and renaming “MSMAPI32.DLL” to “MSMAPI32.old”. After that the program worked normally. The path the DLL on Windows 10 is “C:\Program Files (x86)\Common Files\system\MSMAPI\1033”.

UPDATE: 6-13-2019

Had a similar issue with the same customer here were getting the no default mail program. The issue started when Office 2019 was installed while Office 2010 was still installed. When 2010 got removed is when we got this issue. Going into the Control Panel >> Programs and Features. Select the Office install and hit “change”, but select “Repair”. We did the quick repair and this didn’t seem to fix the issue; however, after a restart everything was working the way it should.

The next computer got the “MSMAPI” error again. I went into the control panel and ran a quick repair on the Office install, but this didn’t fix the issue. What fixed the issue was making sure Outlook was the default program and the .eml extension was set to Outlook.

I hope this helps someone else out there….

9 Comments

  1. I have removed PDF Factory from my machine, so I am not sure how to fix this issue. The path on my Windows 7 machine is associated with Microsoft Office 2013. Here is the path for that .DLL on my machine now: C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonX86\System\MSMAPI\1033

    I hope this helps.

  2. I have removed PDF Factory from my machine, so I am not sure how to fix this issue. The path on my Windows 7 machine is associated with Microsoft Office 2013. Here is the path for that .DLL on my machine now: C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonX86\System\MSMAPI\1033

  3. Jamie, I had to work with PDFFactory again an ran into this issue again. I got it resolved by making sure Outlook was the default program for mail and the default program for the .eml extension. Both elements were already set to Outlook, but I did again and this resolved the issue. I hope this helps you.

  4. Vashnee, I fixed this issue again today by making sure Outlook and extension .eml. They were both already set, so I did it again. I hope this helps.

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