Unable to open PDF – Acrobat won’t reinstall or uninstall.

Had a customer call in because she was unable to open PDF’s since a Windows 10 Roll Back.

Here are the steps I tried but I would always get the same error around 90% of the reinstall.

  • Uninstalling and Reinstalling Acrobat
  • Running CCleaner to clean up registry and rebooting

acrobat

The link below is how I got this fixed.

https://support.microsoft.com/en-us/kb/971187

I hope this helps someone else out there…

 

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